Contact

Get in Touch

We'd love to hear from you! Whether you have a question about your order, a product, or anything else, our team is here to help.

Contact Information

Email: novagear@gearbynova.store
Phone: (904) 513-8374
Address: 6650 Corporate Center Pkwy, Jacksonville, FL 32216, United States

Response Times

We aim to respond to all inquiries within 1–2 business days. For faster assistance, please include your order number in your message.

Returns & Refunds

If you'd like to initiate a return or have questions about our refund policy, please email us at novagear@gearbynova.store with your order number and reason for return. You can also review our full Return Policy for more details.

Order Issues

If your order hasn't arrived within the expected delivery window, or if you received a damaged or incorrect item, please contact us right away and we'll make it right.